Complaints Policy

At Crypto Tax Degens, we value your feedback and take complaints seriously. We are committed to addressing your concerns promptly and efficiently. Please follow these steps to raise a complaint:

1. Complaint Submission:

Please provide as much detail as possible about your complaint, including relevant documents or evidence. You can submit your complaint through [info@cryptotaxdegens.com].

2. Acknowledgment of Your Complaint:

We will acknowledge your complaint within two working days and provide you with the name of the person handling your complaint. If your complaint is complex or requires an extended investigation, we will provide an interim update on the progress and expected timelines.

3. Investigation of Your Complaint:

We will thoroughly investigate your complaint and aim to resolve it as efficiently as possible. Possible outcomes may include a refund, credit, replacement, or other appropriate remedies. Your feedback on our response is valuable and will help us improve our processes.

4. Resolution of Your Complaint:

Our goal is to resolve complaints within 10 working days from the date of acknowledgment. If we anticipate that we cannot meet this commitment, we will promptly inform you, explaining the reasons for the delay, and provide a revised timeline for resolution.

5. Escalation of Your Complaint:

If you are not satisfied with the resolution provided, you have the option to escalate your complaint. Please contact our support team at info@cryptotaxdegens.com for further assistance. Our support team will review the matter and determine if additional steps are necessary to resolve the issue satisfactorily while maintaining confidentiality throughout the process.

6. Record Keeping:

We will maintain a record of your complaint and our response for internal purposes. These records will be retained for at least 12 months from the date of resolution. Our management team periodically reviews complaints to identify trends and address significant related issues. Our commitment is to provide exceptional service and ensure that your concerns are addressed promptly and satisfactorily.

We appreciate your feedback and strive to continuously improve our services based on your input.

Effective Date: [16/10/23]